Support

We're sorry you're having trouble!  Please have a look at the following guides or read the following information which will help you navigate common problems.

Frequently Asked Questions and Common Problems

For Students and Employees

Download the Student Quick Start Guide (en français)

My teacher/employer gave me a Quick Registration Code…now what?
Review the How to Use Quick Register Codes Factsheet (en français) for details instructions on how to use your Quick Register code to register to your course.
How do I login to my course?
For complete instructions on how to login and launch your course, view the How to Login & Launch Factsheet (en français).
My course doesn't launch! What do I do?
Pop-up blockers are the primary reason that a course will fail to launch. Please ensure your Pop-up Blocker is turned off when accessing a course.
  1. If you are using Internet Explorer, please disable your pop up blocker:
    • under Tools, Pop-Up blocker, choose turn off pop up blocker
    • if this doesn't not work, hold down the CTRL Button on your keyboard, at the same time you're clicking on "Launch" then let go of the CTRL Button.
  2. If you are using Safari, visit this website for step-by-step directions to help you turn off your popup blockers.
  3. If you are using Chrome, make sure the Allow all sites to show pop-ups is checked.
  4. If you are using Firefox - check out this YouTube video on how to turn off your popup blockers. http://youtu.be/wdr6H7Dq5Y8
I cannot see the course on my IPAD?  What should I do?
At this time, our courses are not designed to run on iOS platforms. To ensure your course properly runs and records to the Learning Management System, it is strongly recommended that you use a desktop or laptop computer. If this is not an option, you may try the Puffin Free app -- this will allow you to view Flash-based courses, however please be advised that we do not provide support for this application and do not guarantee optimal viewing.
I’ve completed my course – how do I print a Certificate of Completion?
You can print a Certificate of Completion directly from your e-learning account. View the Printing Your Passport to Safety Certificate of Completion Factsheet (en français).

For Teachers and Employers

Download the Teacher's Guide (en français)

How do I register for a Passport to Safety e-Learning Account?
What can I do within my account to manage my students/employee?
As a manager, your account features a range of functionality. To view your options, please review the How to Manage Your Account Factsheet (en français). Additional factsheets are available for specific tasks, including:
How can I get more help?
Contact support, Monday through Friday, 8am to 8pm EST. If you have a question, please contact us by phone or email at the coordinates below:

Parachute Support Desk
Toll-Free Tel: 1-888-537-7777
Email: elearningsupport@parachutecanada.org